Tise Privacy Notice

Last updated: 2025-12-01

Summary and Scope

This Privacy Notice applies to personal information associated with your use of the Tise websites and all Tise applications, features, services, products and tools in the region in which you originally created your account (collectively the "Services") which refer to this Privacy Notice. If you use Tise in a different region to the one you signed up in, the Tise Privacy Notice of that region will apply to you. This Privacy Notice applies regardless of how you access or use these Services, including access via mobile devices and apps. This Privacy Notice sets out how eBay Marketplaces GmbH, eBay Inc. and the companies it directly or indirectly controls (“we”, “us” “our” or “eBay Affiliates”) handle your personal information associated with your use of the Services. When you use our Services, you give us access to information about you. In this document we will elaborate on what information we collect about you, why we collect it and how it is used.

The prime purpose of collecting your information is to deliver and improve your experience on Tise. Whether we’re enabling you to chat with sellers and buyers, or collaborating with payment and shipping vendors to enable sales, purchases, or shipping solutions through our Services, our aim is for you to shop as effortlessly as possible.

The information is further used to reduce misuse of the Services and other services provided by eBay Affiliates, analyse and understand market trends and to offer relevant advertising adjusted to your interest and usage patterns in accordance with applicable laws.

In this Privacy Notice we will cover:

We may change this Privacy Notice at any time by posting the revised Privacy Notice here and indicating the effective date of the revised Privacy Notice. As a registered user, you will be notified of any material changes to this Privacy Notice via your account, by in-app notification and/or by email.

Who collects your personal information

Which legal entity is responsible for the collection and processing of your personal information in connection with the provision of the Services depends on how you use our Services.

If your account registration address (where available) or your location (in all other cases) is in Australia, eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland is the legal entity responsible for the collection of your personal information in connection with the provision of the Services.

If you use other services or marketplaces provided by us or other eBay affiliates, please review the privacy notices associated with those other services for more information about how your personal information may be used in connection with those services or marketplaces.

If you want to get in touch with us for suggestions, questions, or concerns about this Privacy Notice or about our use of your personal information, please contact us at privacy@tise.com.

Data Protection Officer and contact

We have appointed a Data Protection Officer to oversee the protection of your personal information. You can contact our Data Protection Officer by emailing personvernombud@tise.com.

What personal information we collect, use, and disclose

We collect your personal information when you use our Services or other services provided by us or other eBay Affiliates, create a new account, provide us with information, add or update information in your account or otherwise interact with us. We also collect personal information from other sources (such as other eBay Affiliates, credit agencies or bureaus where permitted under applicable law, and data providers).

When you use our Services, we collect the following types of information:

Information you provide to us

Account information

Some information is required to create an account on our Services. Depending on the sign-up method of your choice this can be your name, email address, username, phone number and connection to Facebook, Apple or eBay. You must provide information to create an account with us. Please also see the section “Are you obliged to provide your personal information to us?” for further details.

Information from third-party services

If you sign up as a user by linking your Facebook or eBay account or your Apple ID you share a reference to the chosen provider. Depending on the method selected you may also share your name, email address, profile picture, and language. You can stop sharing the information from the third-party service by removing our access to that service at any time.

You can also give us access to personal information when you create or add information to your listings, in the messages you send to our Customer Support or other users, or in reviews you give us or other users.

We may also collect information you provide when using other services provided by us or other eBay Affiliates.

Card and bank information

Some features on Tise enable transactions between you and us or you and other Tise users. If you activate these features, you must provide certain information for identification and verification, such as your name, address, date of birth, card number, bank account number, card expiration date, and CVV code.

This information is stored with a third-party payment service provider. The information is encrypted and sent to the card network, which if approved returns a token which is a random string of characters that is used for engaging in transactions without exposing your card information.

We do not store this information on our servers, we only store references to the information stored with our third-party payment service provider. You can remove the tokens from your account from the account settings or by deleting your account. Note that third-party payment providers may retain this information in accordance with their own privacy policies and terms, or as required by law. Our third-party payment service provider’s full privacy policy and terms are available here.

Additional information

To help improve your experience or enable certain features of the Services you may choose to provide us with additional information such as your phone number, address, date of birth, banking information or other information you provide to our Customer Support if you require assistance.

You may also connect with friends on the Services.

If you participate in a survey, contest or promotion we store the information you submit, which may include your name, contact information and message.

Information we collect automatically

When you visit our websites or use our apps we use different technologies to provide you with the best possible experience and functionality.

What technology you use

We automatically collect information about what technology you use – i.e. your device, your browser, IP address, network operator and so forth. The information collected varies depending on the device you use.

How you use our Services

We use different internal and third-party tools to measure how you interact with our Services. For instance, which items you click on, which items you like, who you follow, how often and the last time you used our Services, and if and where the application crashes for you and what advertising we have shown you.

Location information

We automatically register information about where you are when you accept location access in our apps or by using the location you select. We may also derive your approximate location from your IP address.

For which purposes we collect, use, and disclose personal information

We process your personal information for various purposes. For example, we use the information we collect to provide you with the Services we offer and to honour our agreement with you. This includes using information to improve and personalise your experiences. We also use information to communicate with you, for example to inform you about your account, new products or services provided by us, eBay Affiliates or partners in accordance with applicable law, updates to these terms and other types of updates.

We use personal information for the following purposes:

Providing our Services to you

We use personal information to deliver the Services you expect from us. For instance, we need your name to show your profile and your email to get in touch with you to communicate important events, for example when a payout fails.

Improvement of our Services

We continuously use information for research purposes and to develop and improve our offerings and offerings of eBay Affiliates. We analyse statistics collected from large user segments to understand how people use Tise and other services provided by us and other eBay Affiliates and how we can improve further. We may also share your information with third-party service providers for the purpose of providing analytic services to us. This includes using error reports to improve security and features of the clients, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise.

We use Google Analytics and Google Analytics Advertising features to understand how our user audience breaks down by age, gender, and interests. This information is fully anonymous, but if you do not want to share this information you can opt-out by using the Google Analytics Opt-out Browser Add-on or refrain from using the service.

Adapt Tise to you and your interests

We try to make our Services as interesting and relevant for you as possible. For instance, we can show you collections of listings that we believe are relevant for you based on your location and profile. We can also show listings that are similar to those you have liked or searched for previously, and get recommendations based on what other users similar to you have liked.

Communicate with you

We use the information we collect to deliver and personalise our communications with you subject to applicable laws. For example, we may contact you by email or other means of electronic communication (e.g. SMS, push notifications or Facebook Messenger), including via our apps to inform you about new services provided by us and eBay Affiliates, update you on support issues, security or software updates, or invite you to take part in a survey.

We use information to respond to customer enquiries, diagnose technical issues and provide customer care and support services.

We want to show content and advertising that is as relevant as possible for you, and we measure how well we do. Therefore, we use information about you collected from our Services and other eBay Affiliate services used by you to show you our content and advertisements from our partners and eBay Affiliates. You can be shown our content adapted to you also on third-party apps and websites. You may ask us not to use your personal information for the purpose of individually targeted advertising.

You can opt-out of receiving direct marketing communications from eBay Marketplaces GmbH by following the instructions sent in every such email or SMS or access it from the privacy settings and/or notification settings accessible in our app. We will not send you promotional emails or SMS once you unsubscribe, but please note that you cannot opt-out of communications related to changes in terms of service and policies, security updates or other important information related to your account.

Build a safe and efficient marketplace

We believe it is important to know who you are about to trade with and show some of your personal information on your Tise profile and listing. This includes your name, profile picture and address. You can select the granularity of your address when you browse and add items for sale.

It is important to us to keep our platform a safe place to buy and sell second-hand treasures. We do everything we can to avoid unwanted or criminal activity on the marketplace, with both visible and hidden measures. To facilitate this, we store and utilise some information, including IP-addresses, email-addresses, message history and other personal information collected through the Services and other services provided by us or eBay Affiliates.

We use cookies or similar technologies for the purposes described above. Please read our Cookie Policy for more information about cookies.

Categories of recipients

We share your personal information with third-parties, including service providers and processors acting on our behalf, for the purposes laid out above, as well as other recipients. In addition, we may share your personal information among eBay Affiliates. Some of these recipients may be located outside your country of residence including in the European Economic Area ("EEA"), Switzerland, the United Kingdom, and the United States. We may also share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify you as an individual. We may disclose such data publicly, to third parties and to partners, for example in public reports about the second-hand market and as part of community benchmarking.

For external processing

We use third-party vendors to perform some or parts of our Services. This includes credit card and bank account processing, online product purchasing and shipping. We only share your personal information as described in this Privacy Notice and our User Terms of Service.

For legal reasons or to prevent harm

If we are requested to share your personal information with governmental authorities, such as the local police, we will only do so in response to a valid legal request and as permitted by applicable law. In such cases, the exact information that is shared is specified in the legal request, and may include: Your name and address, IP address(es), chat history, location information. You will not be notified if such sharing occurs.

In case of a dispute, relevant information – such as information about one or more listings and message history – may be shared with the counterparty in the dispute or others as permitted by applicable laws.

Sale or merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets.

Please note, our Services include links to products or applications of third parties whose privacy practices may differ from ours. If you provide personal information to any of those third parties or their products, your information is governed by their privacy notices, and we encourage you to read these carefully.

Storage duration and erasure

Your personal information will be stored by us and our service providers in accordance with applicable privacy laws to the extent necessary for the purposes set out in this Privacy Notice (see above “For which purposes we collect, use, and disclose personal information for more information”). Subsequently, we will delete your personal information in accordance with our data retention and deletion policy or take steps to properly render the information anonymous, unless we are legally obliged or permitted to keep your personal information for longer (e.g. for legal compliance, tax, accounting or auditing purposes, to detect and prevent fraudulent or illegal activity or the event of a dispute).

How long we retain personal information may vary depending on the Services we provide and our legal obligations under applicable law. The following factors typically affect the retention period:

Necessity for the provision of our Services

This includes such things as executing the User Terms of Service with you, maintaining and improving the performance of our Services, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.

Statutory, contractual or other similar obligations

Corresponding storage obligations may arise, for example, from laws or official orders. It may also be necessary to store personal information with regard to pending or future legal disputes. Personal information contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on applicable law.

Privacy rights

You have the following rights if your personal information was collected in Australia:

You can exercise these rights at any time by following the descriptions given on our support pages or by sending a request to privacy@tise.com (for further information, see the section titled ”Who collects your personal information” above).

If you have a complaint about how we deal with your personal information or our compliance with applicable privacy laws please contact us at privacy@tise.com. We will investigate and respond to your complaint within a reasonable time.

The exercise of the above rights (e.g. right to access or correction) is generally free of charge. We may charge a reasonable fee for providing access to your personal information (provided that it is not excessive and the fee does not apply to making the application), in accordance with the applicable laws. We may refuse an application if permitted under applicable law, and we will provide reasons for any such refusal.

Managing your communication and other preferences

If you would like to change your preferences regarding Tise communications (including marketing communications), you can do so at any time through your account. If you no longer wish to receive email or SMS marketing communications from us, you can also unsubscribe by clicking on the link in the footer of the email or following the directions in the SMS you received. For technical reasons, the implementation may take a few days.

Data security

We protect your personal information through technical and organizational security measures to minimise risks to personal information associated with loss, misuse, interference and unauthorised access, disclosure and modification. To this end we use network security services and data encryption, for example, as well as physical access restrictions for our data centers and logical access controls for data and systems access.

Other important information regarding privacy

This section contains important additional information about the protection of personal information in connection with the use of our Services, including whether you are required to provide personal information.

Are you obliged to provide your personal information to us?

Some of the personal information that you provide to us (e.g. information by which we can identify you) is required to enter into the User Terms of Services and/or to comply with legal obligations. For example, you may be required to provide us with certain identification information including legal name, date of birth, and Government ID should you use certain functions, including payments. As described in our Privacy Notice, we may share this information with other eBay Affiliates in order to facilitate transactions and with service providers, including third-party payment service providers, credit agencies and bureaus if permitted under applicable law. Although the provision of any other personal information (e.g. address and shipping data) is voluntary, it may be necessary for the use of our Services, such as purchase and sales data to complete a transaction. If you do not provide all the personal information we request, we may not be able to provide you with some of all of our services or process transactions.

Children's Privacy

Our services are not intended for the use by children. We do not knowingly collect personal information from users who are considered children under applicable laws. Under our User Terms of Service, children are not permitted to use our Services.

Staying Signed in

When you sign into your account on our Services, we give you the option to stay signed into your account for a certain amount of time. If you are using a public or shared computer, we encourage you to decline. You or any other user of the computer/browser you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser may take include:

If you attempt to change your password or username, update any other account information or attempt other account activity beyond those listed above, you may be required to enter your password.

You can typically end your signed in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed in session. If you are using a public or shared computer, you should sign out and/or clear your cookies when you are done using our Services to protect your account and your personal information.

eBay and AI

Responsible AI

We are committed to developing and using artificial intelligence (AI) responsibly, ensuring that we use AI to enhance your experience and respect the needs of the entire Tise and eBay community. To achieve this, we have invested in a robust Responsible AI (RAI) approach at eBay which leverages the RAI principles set out in our  RAI Policy. These principles direct the development, deployment, and use of AI at eBay.

Use of AI

We may use AI-powered tools and products for various purposes, including:

AI-powered tools and products may involve personal information processing, but this is not necessarily the case. We use both our own AI models and third-party AI models and systems to deliver AI-powered tools and products. If we use any AI system that interacts directly with you, we will let you know.

AI training

Where permitted under applicable law, we use personal information collected from our users to train our own AI models as well as third-party AI models and systems that we use for the purposes outlined in this Privacy Notice.

When training AI models, we take appropriate steps to mitigate potential privacy impacts (e.g. through filtering, data masking, differential privacy techniques). Where applicable, our steps are based on data protection impact assessments that we carry out. These take into account the purpose of the model, the need and suitability of certain training data, as well as measures that can be reasonably taken during training and thereafter.

AI-related individual rights

You have rights with regard to your personal information please see above the section “Privacy rights” for more details.