Tise User Privacy Notice

Last updated: 15 April 2026

1. Scope and updates of this User Privacy Notice

This User Privacy Notice applies to your use of the Tise websites and all Tise applications, features, services, products and tools in the region in which you originally created your account (collectively the "Services") which refer to this User Privacy Notice. This User Privacy Notice applies regardless of how you access or use these Services, including access via mobile devices and apps. This User Privacy Notice sets out how we handle your personal data associated with your use of the Services. In this document we will elaborate on what information we collect about you, why we collect it and how it is used.

We may change this User Privacy Notice at any time by posting the revised version here and indicating the effective date.

This User Privacy Notice is effective from 15 April 2026.

2. Controller / Who collects your personal data

Which legal entity is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.

Depending on the region in which you reside, one of the following eBay affiliates is responsible for the collection and processing of your personal data in connection with the provision of our Services. Your region of residence is determined based on your account registration address (where available) or your location (in all other cases):

• EU: eBay GmbH, Albert-Einstein-Ring 26, 14532 Kleinmachnow, Germany
• Norway: Tise AS, Mariboes gate 8, 0183 Oslo, Norway
• For all other countries: eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland

If you use other services or marketplaces provided by us or other eBay affiliates, please review the privacy notices associated with those other services for more information about how your personal data may be used in connection with those services or marketplaces.

If you want to get in touch with us for suggestions, questions, or concerns about this Privacy Notice or about our use of your personal information, please contact us at privacy@tise.com.

3. Data Protection Officer and contact

We have appointed a Data Protection Officer to oversee the protection of your personal data. You can contact our Data Protection Officer by emailing privacy@tise.com.

4. What personal data we collect and process

We collect your personal data when you use our Services or other services provided by us or other eBay affiliates (e.g., the eBay marketplace), create a new account, provide us with information, add or update information in your account or otherwise interact with us. We also collect personal data from other sources (such as other eBay affiliates and data providers).

In total, we collect the following personal data:

4.1. Personal data you provide when using the services or creating an account

• Some information is required to create an account for our Services. Depending on the sign-up method of your choice, this can be your name, email address, username, phone number and connection to Facebook, Apple or eBay. You must provide information to create an account with us. Please also see the section "Are you obliged to provide your personal data to us?" under section 11 for further details.
• Data regarding bids, purchases, or sales that you provide in a transaction.
• Content that you share with other users through our messaging tools.
• If you sign up as a user by linking your Facebook or eBay account or your Apple ID you share a reference to the chosen provider. Depending on the method selected you may also share your name, email address, profile picture, and language. You can stop sharing the information from the third-party service by removing our access to that service at any time.
• You can also give us access to personal data when you create or add information to your listings, in the messages you send to our Customer Support or other users, or in reviews you give us or other users.
• We may also collect information you provide when using other services provided by us or other eBay affiliates.
• Some features on Tise enable transactions between you and us or you and other Tise users. If you activate these features, you must provide certain information for identification and verification, such as your name, address, date of birth, card number, bank account number, card expiration date, and CVV code. This information is stored with a third-party payment service provider. The information is encrypted and sent to the card network, which, if approved, returns a token which is a random string of characters that is used for engaging in transactions without exposing your card information. We do not store this information on our servers, we only store references to the information stored with our third-party payment service provider. You can remove the tokens from your account from the account settings or by deleting your account. Note that third-party payment providers may retain this information in accordance with their own privacy policies and terms, or as required by law. Our third-party payment service provider's full privacy policy and terms are available here.
• Shipping, billing, and other information you provide, as well as information required for customs clearance (such as tax identification numbers or other identification numbers).
• When you submit a report: Data that identifies you, such as your name and email address, and additional information that you provide with your report.
• To help improve your experience or enable certain features of the Services you may choose to provide us with additional information such as your phone number, address, date of birth, country of birth, nationality, country of residence, employment status, family status, interests and preferences, banking information or other information you provide to our Customer Support if you require assistance. You may also connect with friends on the Services. If you participate in a survey, contest or promotion we store the information you submit, which may include your name, contact information and message.
• Other data that we are required or entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.

4.2. Personal data we collect automatically when you use our Services or create an account

• Data that is generated as part of one of your transactions (e.g. as relating to bids, purchases, sales, fees) or that is linked to your account as a result of a transaction in which you are involved, such as transaction amounts, time and location of transactions and form of payment.
• Data regarding all other interactions with our Services, your advertising preferences, and your communications with us.
• We automatically register information about where you are when you accept location access in our apps or by using the location you select. We may also derive your approximate location from your IP address. Please note that for most mobile devices, you can manage or disable the use of precise location services for all applications in the settings menu of your mobile device.
• We automatically collect information about what technology you use – i.e. your device, your browser, IP address, network operator and so forth. The information collected varies depending on the device you use.

4.3. Personal data we collect in connection with the use of cookies and similar technologies

We use cookies and similar technologies to collect data in connection with our Services. We collect this data from the devices (including mobile devices) with which you use our Services. The data collected includes the following usage- and device-related information:

• Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Services and in advertising and email content.
• Data about your activities and interactions with our advertising partners including data about the advertisements you were shown, how often they were shown, when and where they were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.
• The user segment or category into which you as a user fall, for example: female, 20-49 years old, interested in sneakers.
• Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data (e.g. cookie ID).
• The IP address from which your device accesses our Services.
• Location data, including your general location data (e.g. IP address) and, with your permission, the precise location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of precise location services for all applications in the settings menu.

Please read our Cookie Notice for more information about cookies.

5. Purposes and legal bases for data processing

We process your personal data for various purposes as permitted by applicable law based on several different legal bases that allow this processing. For example, we process the information we collect to provide you with the Services we offer and to honor our agreement with you. This includes using information to improve and personalize your experience. We also use information to communicate with you, for example to inform you about your account, new products or services provided by us, eBay affiliates or partners in accordance with applicable law, updates to these terms and other types of updates.

We use personal data for the following purposes:

5.1. Fulfilling our contract with you and providing our Services to you:

• Processing of data relating to you for the purpose of entering into a contract with you and executing it.
• Provision of our Services, including but not limited to enabling and performing transactions with other users. For instance, we need your name to show your profile and your email to get in touch with you to communicate important events, for example when a payout fails.
• Enabling the delivery of purchased items by logistics/shipping service providers including notifications in connection with the delivery (such as tracking information), the latter to the extent permitted by applicable law without your consent.
• Providing general customer support including the solution of problems with your account, arbitration of disputes, providing other services within the scope of customer service as well as enforcement of fee claims.
• Publication and promotion of your listings and related content on the websites or in the applications, services and tools of eBay affiliates or cooperating third-party operators of websites, applications, services and tools. When we share the content of your listings and any related personal data with third parties, their processing of such data is subject to applicable data protection laws (including statutory security measures) at all times.
• Processing general location data (such as IP address or ZIP code) to provide you with location-based services (personalized content based on your general location data).
• We may synchronize your account data across services provided by us or other eBay affiliates to facilitate your use of those services and provide you with a seamless user experience. For example, you may use your Tise account credentials to sign in to, or create an account for, certain other of our services, such as the eBay marketplace. We may also link your Tise account to your existing accounts for these other services, including your eBay account, or merge the accounts into one unified account for all services. In all of these cases, your account data will be synchronized across those services.

5.2. Complying with legal obligations to which we are subject. This includes the following purposes:

• Participation in investigations and proceedings (including judicial proceedings) conducted by public authorities or government agencies, in particular for the purpose of detecting, investigating and prosecuting illegal acts.
• Prevention, detection and mitigation (including compliance with reporting requirements and ensuring the efficacy of compliance processes and solutions) of illegal activities (e.g. fraud, money laundering, terrorist financing, child abuse and violations of sanctions legislation).
• Complying with information requests from third parties based on any statutory information rights they have against us (e.g. in the event of an intellectual property infringement, product piracy, or other unlawful activity).
• Complying with information collection, verification, disclosure, reporting and other requirements under consumer protection, anti-fraud, online platform and tax legislation.
• Ensuring the security of our Services.
• Retention and storage of your personal data to comply with specific legal retention requirements.

5.3. Protecting your vital interests or the vital interests of another natural person

• Prevention, detection, mitigation and investigation of activities that may result in impairment of your vital interests or the vital interests of another natural person, unless there is a statutory obligation to this effect.

5.4. Where necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms

In order to reconcile our legitimate interests with your rights, we have introduced appropriate control mechanisms. On this basis, we process your data for the following purposes:

• Participation in investigations and proceedings (including judicial proceedings) conducted by courts, law enforcement agencies, government agencies or public authorities, intergovernmental or supranational bodies, in particular for the purpose of detecting, investigating and prosecuting illegal acts, unless there is a statutory obligation to this effect, and we may legitimately assume that the disclosure of the data is necessary to avert imminent disadvantages or to report a suspicion of an illegal act. In such cases, we will only disclose what we believe is necessary, and to the extent permitted by applicable laws, such as your name, city, zip code, telephone number, email address, (previous) usernames, IP address, fraud complaints, bidding and listing history.
• We believe it is important to know who you are about to trade with and show some of your personal data on your Tise profile and listing. This includes your name, profile picture and address. In cases in which your exact address is not necessary, you can select the granularity of your address when you browse and add items for sale.
• It is important to us to keep our platform a safe place to buy and sell second-hand treasures. We do everything we can to avoid unwanted or criminal activity on the marketplace, with both visible and hidden measures. To facilitate this, we store and utilize some information, including IP-addresses, email-addresses, message history and other personal data collected through the Services and other services provided by us or eBay affiliates. We use cookies or similar technologies for the purposes described above. Please read our Cookie Notice for more information about cookies.
• Verifying that reports submitted (incl. unnamed reports) are not fraudulent or malicious.
• Monitoring and improvement of the security of our Services, unless there is a statutory obligation to this effect.
• Performance of identity checks, evaluation of applications and comparison of information for accuracy and verification purposes.
• Automatic filtering and, where necessary, manual review of messages sent through our messaging tools to prevent fraudulent or suspicious activity or violations of our agreements and policies.
• We continuously use information for research purposes and to develop and improve our offerings and offerings of eBay affiliates. We analyze statistics collected from large user segments to understand how people use Tise and other services provided by us and other eBay affiliates and how we can improve further. We may also share your information with third-party service providers for the purpose of providing analytic services to us. This includes using error reports to improve security and features of the clients, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritize.
• Analysis and improvement of the Services from eBay affiliates, e.g. by reviewing site usage data or information from users about blocked or crashed pages in order to identify and solve problems and to provide you with an improved user experience, including as part of product development.
• Analysis of telephone conversations with our customer service that we recorded with your consent.
• To the extent permitted by applicable law without your consent, communications with you via electronic mail (e.g. email or text message) or telephone to offer you vouchers, discounts and special offers, to conduct opinion polls and surveys, and to inform you about our Services (according to your communication preferences in your Tise account). If you no longer wish to receive marketing emails from us, you can also unsubscribe by clicking on the link in the footer of the email you received. For technical reasons, the implementation may take a few days.
• Customization of page content to display the items and services you may like based on the actions you take as well as personalization of advertising and content, measurement and analysis on and off our websites to the extent permitted by applicable law without your consent.
• Evaluation of the quality and success of our email marketing campaigns (e.g. through analysis of opening and click rates).
• Initiation, preparation and execution of a company acquisition, e.g. in the event of a merger with another company or takeover by another company. If such an event occurs, we will require the merged entity to comply with this User Privacy Notice with respect to your personal data. Should your personal data be processed for any purpose not specified in this User Privacy Notice, you will be informed in advance of the processing of your data for this new purpose.
• Assertion of or defense against legal claims, including those asserted by one Tise user against another Tise user.
• Enabling eBay affiliates to comply with legal obligations they are subject to, including information collection, verification, disclosure, reporting and other requirements under consumer protection, anti-fraud, online platform and tax legislation.
• To comply with an impending legal obligation.
• In the absence of any contractual obligation to do so: We may synchronize your account data across services provided by us or other eBay affiliates to facilitate your use of those services and provide you with a seamless user experience. For example, you may use your Tise account credentials to sign in to, or create an account for, certain other of our services, such as the eBay marketplace. We may also link your Tise account to your existing accounts for these other services, including your eBay account, or merge the accounts into one unified account for all services. In all of these cases, your account data will be synchronized across those services.

Information about your right to object under the GDPR to processing based on our legitimate interests can be found below under section 9.

5.5. Where you have provided your consent

• Advertising and content personalization, measurement and analytics, on and off our sites and our app.
• We use the information we collect to deliver and personalize our communications with you subject to applicable laws. For example, we may contact you by email or other means of electronic communication (e.g. SMS or push notifications) as permitted by applicable laws, including via our app to inform you about new services provided by us and eBay affiliates, update you on support issues, security or software updates, or invite you to take part in a survey.
• We use information to respond to customer enquiries, diagnose technical issues and provide customer care and support services.
• You can opt out of receiving direct marketing communications from us by following the instructions sent in every such email or SMS or access it from the notification settings accessible in our app. We will not send you promotional emails or SMS once you unsubscribe, but please note that you cannot opt out of communications related to changes in terms of service and policies, security updates or other important information related to your account.
• Processing of your precise location data to provide location-based services. Please note that most mobile devices allow you to manage or disable the use of precise location services.
• Processing of your personal data on the basis of your consent, which you have given so that we or third parties can enable you to use certain services or make them available to you.
• We try to make our Services as interesting and relevant for you as possible. For instance, where permitted by applicable law, we may show you collections of listings that we believe are relevant based on your location and profile. We can also show listings that are similar to those you have liked or searched for previously, and get recommendations based on what other users similar to you have liked. We want to show content and advertising that is as relevant as possible for you, and we measure how well we do. Therefore, we use information about you collected from our Services and other eBay affiliate services used by you to show you our content and advertisements from our partners and eBay affiliates.

Subject to your consent, we may process your personal data for the above purposes across different services provided by us or other eBay affiliates. You can find information about your right to withdraw your consent or request not to receive advertising based on your personal information and information with regard to the use of cookies and similar technologies in our Cookie Notice.

5.6. Data Sharing between eBay Inc. Corporate Family Members

We will grant access to personal data about you to other eBay Inc. corporate family members for the aforementioned purposes. To the extent that other eBay Inc. corporate family members or affiliates have access to your personal data, they will follow practices that are at least as restrictive as the practices described in this User Privacy Notice.

5.7. Automated decision-making

We use technologies that are considered automated decision making or profiling. We will not make any automated decisions about you that would significantly affect you unless such a decision is necessary for entering into, or the performance of, a contract with you, we have obtained your consent, or we are required by applicable law to use such technology. You will find information on your right to object to this processing of your data below under section 9, if it is available under applicable laws.

6. Categories of recipients

We share your personal data with other users, third parties, including service providers and processors acting on our behalf, for the purposes laid out above, as well as other recipients such as authentication partners, physical storage service partners, shipping companies, government agencies or public authorities, payment service providers, external operators of websites, applications, services and tools, law enforcement agencies, courts, government agencies or public authorities, third parties who are involved in judicial proceedings, other companies in the context of a company acquisition or third-party advertising partners such as Google, Meta, Microsoft, Pinterest, and TikTok. In addition, we may share your personal data among eBay affiliates, including to synchronize your account data across different services.

Some of these recipients may be located outside your country of residence including in Switzerland and the United States. We may also share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify you as an individual. We may disclose such data publicly, to third parties and to partners, for example in public reports about the second-hand market and as part of community benchmarking.

7. Cross-border data transfers

Some recipients of your personal data are located outside your jurisdiction or have offices in jurisdictions where data protection laws may provide a different level of protection than the laws in your jurisdiction. When transferring personal data to such recipients, we provide appropriate safeguards.

Data transfers to eBay affiliates

The transfer of personal data between eBay affiliates located in the European Economic Area ("EEA"), Switzerland, the United Kingdom, the United States, or Australia (e.g. to enable cross-border transactions and for other legally permitted purposes) is based on our worldwide data protection principles, which are binding internal data protection regulations (Binding Corporate Rules, BCRs), or on the basis of other appropriate safeguards (e.g. for EU users on standard data protection clauses issued or approved by the European Commission (2021/914/EU for transfers from the EEA). Through our Binding Corporate Rules, eBay affiliates undertake to protect your personal data and to comply with data protection obligations.

Other data transfers from the EEA to third countries (only applying to EU users)

We may transfer your personal data to recipients (see section 6) who may be located anywhere in the world. We will only transfer your personal data from the European Economic Area (EEA) or Switzerland to third countries, i.e. countries outside the EEA, on the basis of appropriate safeguards or if otherwise authorized by applicable law. Third countries providing an adequate level of data protection according to the European Commission currently include Andorra, Argentina, Canada (for companies covered by the Personal Information Protection and Electronic Documents Act), Switzerland (for transfers out of the EEA), the Faroe Islands, Guernsey, the State of Israel, the Isle of Man, Japan, Jersey, New Zealand, South Korea, the United Kingdom, the United States (Data Privacy Framework) and Uruguay. In other cases, eBay provides the necessary safeguards, e.g. through the conclusion of data protection contracts adopted by the European Commission (e.g. standard data protection clauses (2021/914/EU)) with the recipients, or through other measures provided for by law. Additional information regarding the measures taken by us is available on request. We regularly re-evaluate the measures taken to assess requirements deriving from new regulatory guidance and case law.

8. Storage duration and erasure

Your personal data will be stored by us and our service providers in accordance with applicable privacy laws to the extent necessary for the purposes set out in this Privacy Notice (see above "Purposes and legal bases for data processing" under section 5). Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the information anonymous, unless we are legally obliged or permitted to keep your personal data for longer (e.g. for legal compliance, tax, accounting or auditing purposes, to detect and prevent fraudulent or illegal activity or the event of a dispute).

How long we retain personal data may vary depending on the Services we provide and our legal obligations under applicable law. The following factors typically affect the retention period:

Necessity for the provision of our Services

This includes such things as executing the User Terms of Service with you, maintaining and improving the performance of our Services, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.

Statutory, contractual or other similar obligations

Corresponding storage obligations may arise, for example, from laws or official orders. It may also be necessary to store personal data with regard to pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on applicable law.

9. Your rights as a data subject

Depending on where you are located, you may have rights under applicable laws:

• You have the right to obtain access to your personal data that is held by us. You have the right to request the personal data we hold about you. We will provide you with access to your personal data within a reasonable time, unless we are not required to do so under applicable law. If we refuse to provide you with access to your information or to provide your information in the format you request, we will provide reasons for doing so.
• You have the right to obtain from us rectification of inaccurate personal data we hold about you. We will provide reasons if we refuse your request to amend information.
• Where we rely on consent, you can withdraw your consent to the processing of your personal data by us at any time. As a result, we may no longer process your personal data based on this consent in the future. The withdrawal of consent has no effect on the lawfulness of processing based on consent before its withdrawal. If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

In addition, if you are an EU user:

• You have the right to obtain from us the erasure of personal data concerning you under certain conditions (e.g. when the personal data is no longer necessary in relation to the purposes for which it was processed or when it is no longer required for overriding legitimate grounds, such as the detection/prevention of fraud), unless processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims.
• You have the right to request that we restrict the processing of your personal data to the extent that
  • the accuracy of the data is disputed by you,
  • the processing is unlawful, but you oppose the erasure of the personal data,
  • we no longer need the data, but you need it to assert, exercise or defend legal claims or
  • you have objected to the processing.
• You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller ("right to data portability").
• You have the right to lodge a complaint with a supervisory authority. For example, you can contact the supervisory authority of your usual place of residence, your place of work or the registered office of the controller.

If your personal data is processed on the basis of our legitimate interests, you have the right to object to the processing of your personal data on grounds relating to your particular situation. This also applies to profiling. If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

You can exercise these rights at any time by following the descriptions given on our support pages or by sending a request to privacy@tise.com (for further information, see the section titled "Controller / Who collects your personal data" under section 2 or "Data Protection Officer and contact" above under section 3).

If you have a complaint about how we deal with your personal data or our compliance with applicable privacy laws, please contact us at privacy@tise.com. We will investigate and respond to your complaint within a reasonable time.

The exercise of the above rights (e.g. right to access or rectification) is generally free of charge. We may charge a reasonable fee for providing access to your personal data (provided that it is not excessive and the fee does not apply to making the application), in accordance with the applicable laws. We may refuse an application if permitted under applicable law, and we will provide reasons for any such refusal.

Managing your communication and other preferences

We will send you communications (including marketing communications) in accordance with applicable laws which may be based on your explicit consent or your conduct and our business relations. If you would like to change your preferences regarding Tise communications, you can do so at any time with future effect through your account. If you no longer wish to receive email, push notifications or SMS marketing communications from us, you can withdraw your consent or object to the use of your electronic contact details free of charge by clicking on the unsubscribe link in the footer of every marketing email, by toggling out from receiving push notifications in the preference center, or following the directions in the SMS you received. For technical reasons, the implementation of your decisions may take a few days.

10. Data security

We protect your personal data through technical and organizational security measures to minimize risks to personal data associated with loss, misuse, interference and unauthorized access, disclosure and modification. To this end we use network security services and data encryption, for example, as well as physical access restrictions for our data centers and logical access controls for data and systems access.

11. Other important information regarding privacy

This section contains important additional information about the protection of personal data in connection with the use of our Services, including whether you are required to provide personal data.

Are you obliged to provide your personal data to us?

Some of the personal data that you provide to us (e.g. information by which we can identify you) is required to enter into the User Terms of Service and/or to comply with legal obligations. For example, you may be required to provide us with certain identification information including legal name, date of birth, and Government ID should you use certain functions, including payments. As described in this Privacy Notice, we may share this information with other eBay affiliates in order to facilitate transactions and with service providers, including third-party payment service providers, credit agencies and bureaus if permitted under applicable law. Although the provision of any other personal data (e.g. address and shipping data) is voluntary, it may be necessary for the use of our Services, such as purchase and sales data to complete a transaction. If you do not provide all the personal data we request, we may not be able to provide you with some or all of our services or process transactions.

Staying signed in

When you sign into your account on our Services, we keep you signed into your account for a certain amount of time. Especially, if you are using a public or shared computer, we encourage you to sign out. You or any other user of the computer/browser you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed-in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser may take include:

• Buy or make an offer on a listing
• Check out or add items to your cart
• Purchase an item with PayPal using Faster Checkout (if enabled in your account)
• View the activity header
• View the profile page
• Send member-to-member messages
• Conduct after-sale activities, like leaving feedback, cancelling orders, requesting returns or submitting claims

If you attempt to change your password or username, update any other account information or attempt other account activity beyond those listed above, you may be required to enter your password.

You can typically end your signed-in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed-in session. If you are using a public or shared computer, you should sign out and/or clear your cookies when you are done using our Services to protect your account and your personal data.

12. eBay and AI

Responsible AI

We are committed to developing and using artificial intelligence (AI) responsibly, ensuring that we use AI to enhance your experience and respect the needs of the entire Tise and eBay community. To achieve this, we have invested in a robust Responsible AI (RAI) approach at eBay which leverages the RAI principles set out in our RAI Policy. These principles direct the development, deployment, and use of AI at eBay.

Use of AI

We may use AI-powered tools and products for various purposes, including:

• To improve and enhance the Services and other services provided by eBay affiliates.
• To offer you new or enhanced features and products (such as AI-powered listing generation, image background enhancement, and AI assistants).
• To make information about listings and services more accessible, such as by offering AI-generated summaries of product reviews.
• To offer you a more customized and personalized experience.
• To provide you with enhanced customer service, for example, to bring real-time answers to chat, to analyze customer service interactions to improve their quality or to better understand customer pain points, and to help respond to customer queries.
• To support fraud detection, and compliance checks, and to detect suspicious activity on our properties.
• To analyze data for specific patterns (e.g. for market research purposes).
• To support us in our day-to-day work (e.g. to create summaries, to translate text or to generate images).

AI-powered tools and products may involve personal data processing, but this is not necessarily the case. We use both our own AI models and third-party AI models and systems to deliver AI-powered tools and products. If we use any AI system that interacts directly with you, we will let you know.