Tise User Terms of Service (Nordics)

Last updated: 20 February 2026

Welcome to Tise - the place to go for secondhand fashion and interior!

These Terms of Service ("Terms") are a contract between you and Tise AS ("Tise", "we", "us" or "our"). Please read them carefully.

For information regarding the processing of personal data, please see our Privacy Notice.

1. Who we are and how these Terms work

Tise is provided to you by Tise AS, Mariboes gate 8, 0183 Oslo, Norway. Company details and contact points are listed at the end of these Terms.

These Terms, together with all Policies (defined below) and any additional terms posted on our websites or applications govern your access to and use of our websites, applications and features in the region in which you originally created your account (the "Services"). If you use Tise in a different region to the one you signed up in, you acknowledge and agree that you will be bound by the Tise terms of that region.

By creating an account or using the Services, you agree to these Terms. If you don't agree, please don't use the Services.

The following policies and standards (as updated from time to time) form part of these Terms and are incorporated by reference (collectively, "Policies"):

• Service Fee Policy
• Buyer Protection Policy
• Prohibited and Restricted Items Policy
• Prohibited Practices Policy
• Intellectual Property Policy
• Counterfeit Item Policy

2. What Tise is (and isn't)

Tise is a marketplace platform where people can discover, list, buy and sell items. Services cannot be offered or exchanged on Tise. We are not involved in the actual transaction between the buyer and seller. The contract for the sale is directly between the buyer and the seller and we are not a party to that contract. Unless we say otherwise for a specific program, we do not have possession of anything listed or sold through Tise.

Users are responsible for items, listings, pricing, taxes, and legal compliance. Buyers are responsible for deciding whether to buy and for paying the agreed price. See section 8 for shipping/returns.

3. Eligibility and accounts

You must be able to form a legally binding contract to use Tise. If you are under 18, you may use the Services only if your parent or legal guardian accepts the terms on your behalf and is responsible for your use of the Services.

Keep your account details accurate and secure. Don't share your login or transfer your account without our consent.

Personal accounts are for consumers, not for companies or organisations.

We may ask you to verify your identity or compliance status (e.g. Anti-Money Laundering ("AML") or Know Your Customer ("KYC") responsibilities) and may suspend your account if you don't.

4. Using Tise

Tise may not be used for any purpose that is illegal, beyond the scope of its intended use, or otherwise prohibited in these Terms. When listing on Tise, you must always comply with applicable law and our Policies, including our Prohibited and Restricted Items, Prohibited Practices, Counterfeit and Intellectual Property policies. By using Tise you assume full responsibility for the content of the listing and the item offered.

We reserve the right to remove items and content under these Terms, or any other policies at our sole discretion. We have absolutely no tolerance for inauthentic, objectionable content and/or abusive behaviour. If you don't respect our Policies or these Terms consequences may result in things like the removal of your listings, restrictions on your account, temporary or permanent suspension of your account.

Tise uses a mix of automated tools and human review to keep Tise safe. See Reporting, moderation, restrictions and appeals (Section 12).

When using Tise, you must not:

• list, post, or sell illegal, dangerous, infringing, counterfeit, or otherwise prohibited items;
• misrepresent items, condition, authenticity, prices, shipping costs, shipping origin/timelines, or your identity;
• fail to ship items you sell, fail to pay for items you buy, or abuse returns or buyer/seller protections;
• manipulate bidding, prices, feedback, search or ranking, or reviews (including shill bidding, review swaps, or operating multiple accounts), or take steps to circumvent fees or complete transactions off the Services;
• post harmful content (including content targeting or endangering children), hate or harassment, doxxing, spam, or explicit sexual content;
• sell stolen property or items with altered or removed serial numbers; promote or facilitate illegal activity; violate trade sanctions or export controls;
• upload malware or phishing links; attempt to access accounts without permission; bypass rate limits or technical protections; scrape, use bots, reverse engineer, or use unauthorised API clients;
• collect, publish, sell, or misuse others' personal data, or send unsolicited marketing;
• misuse intellectual property (including others' photos, text, trademarks);
• ship hazardous items in violation of law or carrier rules;
• create new accounts to evade enforcement or use the Services if ineligible under our Policies;
• interfere with the operation of the Services or other users' enjoyment;
• act in any way that conflicts with our Policies.

5. Listings and buying

You must describe items honestly, provide accurate photos, set a clear price and state shipping options, timelines and any return terms.

When listing on Tise, you must always comply with our Policies relating to listings, and you assume full responsibility for the content of the listing and the item offered. The following listing conditions apply:

• You are solely responsible for the accuracy, legality and content of your listing and item (including content produced with translation, image‑editing or AI tools) and you must follow all applicable Policies (including prohibited/restricted items). Content that violates our Policies may be modified, not displayed, or deleted.
• Listing visibility, placement and time to appear in search/browse aren't guaranteed. We may limit, hide or remove listings (including duplicates) to protect buyer experience.
• We may edit, supplement, restrict or remove listing content, meta‑tags or links, and revise product/catalog data to improve accuracy or enforce a policy. We may also add platform content (for example, information about our programs or services) to your listing.
• Placement depends on buyer signals, item details, and seller performance. Paid upgrades/promotions may affect placement and may not be available everywhere. We may surface your listing on some of our other services.
• We may show optional listing recommendations based on aggregated performance data, and to power these features we may display your listings' sales/performance history to other sellers.
• We may advertise and syndicate your listings across our services and with third parties (e.g. comparison sites and ad placements).
• Tools we offer (including AI) may be unavailable or inaccurate. You remain responsible for your listings.

6. Fees

We will disclose any fees that apply to specific features, categories, or services clearly at the point of sale (i.e. at the View Item page and at checkout). The fee structure is outlined in our Service Fee Policy, and may vary based on factors including but not limited to item price, category, and seasonal promotions. We may change fees from time to time. By proceeding with the transaction, you agree to the specific fees displayed at checkout. Fee evasion is prohibited. If we believe you attempted to circumvent fees, we may charge the applicable fees, limit or suspend your account, remove listings, and/or withhold payouts to cover amounts owed.

Sellers are responsible for determining, collecting, reporting, and remitting any taxes arising from their sales. Where required by law, Tise may calculate, collect, and/or remit taxes, and if we do, we will disclose this in the product or applicable policy. Where permitted by law, we may recover from you any taxes, penalties or interest arising from your non‑compliance.

7. Buyer Protection

Eligible purchases through Tise are covered by Buyer Protection. When you pay and complete your order through Tise, we help resolve problems, and where certain conditions are met, arrange a refund. Find out more in our Buyer Protection Policy.

8. Tise Points Program

Tise points is a program that allows Tise customers to automatically earn points through participating in various activities on the Tise platform as outlined here. Tise points can be redeemed at the checkout to save on shipping labels and Tise Fees.

9. Payments

Payment processing services for users on Tise are provided by Stripe. By using payments on Tise, you are either creating a Stripe Connected Account ("Stripe Account"). By doing so, you agree to the Stripe Connected Account Agreement, as modified by Stripe from time to time, which constitutes a direct legal agreement between you and Stripe. You are solely responsible for complying with the terms of the Stripe Connected Account Agreement. As a condition of Tise enabling payment processing through Stripe and your Stripe Account, you agree to provide accurate and complete information about you and (if applicable) your business, to keep it up to date, and you authorise Tise to share that information (and transaction data related to your use of the payment services) with Stripe, Stripe's financial services providers or any payment method providers used by Stripe, so Stripe can enable Stripe Connect and provide its services, improve user experience, comply with law, and manage risk. You agree that you have obtained all necessary rights and consents under applicable law to disclose any required information to Tise and Stripe.

You authorise Tise and Stripe to obtain information about you (including from third parties that may include without limitation banks, credit and consumer reporting agencies, data brokers and service providers) as needed to verify identity, prevent fraud, verify the existence and location of your bank account, and comply with legal requirements (for example, KYC checks). We may require additional information before enabling or continuing payouts, and we reserve the right to close, suspend, or limit your Tise account or rescind your access to any or all of our services in the event we are unable to obtain or verify any of this information. We are not responsible for any losses suffered by you as a result of incomplete or inaccurate information you provide.

Further, you grant Tise clear authorization to perform specific actions on your behalf using the Stripe API and Stripe Dashboard, to the extent necessary to enable payment services. Your authorization to us includes, but is not limited to, our ability to: create, connect and manage your Stripe Account; access data in your Stripe Account through Tise's Connected Platform Account; submit transaction and other Stripe Account data, including charges and payment requests, to Stripe; accept payments from Stripe on your behalf; initiate refunds and adjustments for transactions; communicate with Stripe and manage disputes (including chargebacks) related to your transactions; view and manage your transaction history, balances, and payout schedules; and update your account information and capabilities when required. Tise will only engage in activity for your Stripe Account to the extent that Tise is doing so on your behalf, and in accordance with the authority granted in these Terms, including by incorporation Tise's Privacy Notice. You are responsible for all activity performed in your Stripe Account, whether initiated by you or by Tise on your behalf. You understand that some third parties (such as banks, credit and debit card issuers, credit and debit card networks) may have, and in the case of Stripe does have, their own terms and conditions for the payment or settlement methods you choose to use in connection with payments, such as terms and conditions that relate to the settlement of funds, chargebacks, prohibited items, and overdrafts. Failure to abide by third-party terms and conditions may result in fees assessed to you, delays in your receipt of funds, or other actions taken by such third parties. You agree that we have no control over, or responsibility or liability for, such fees, delays, or actions.

Payout timing and availability depend on factors such as verification status, risk controls, your bank's processes, and the confirmation of successful delivery. We may place a hold, delay, or cancel a payout, or reverse a transaction through Stripe if we reasonably believe it is necessary to comply with law, manage risk, or enforce our policies, including our Buyer Protection Policy (for example, in cases of suspected fraud, chargebacks, refunds, or disputes). You authorise Tise to recover from you any amounts you owe (including fees, adjustments, or chargebacks) by deducting them from your Stripe Account, your current or future payouts, or by charging your payment method on file.

Buyers and sellers are responsible for resolving issues directly with each other unless a specific Tise policy states otherwise. Tise is not a party to the contract between buyer and seller and does not guarantee refunds, returns, or exchanges. If a transaction is reversed by a payment provider or a buyer's bank, you are responsible for the chargeback amount and any related fees.

Users are responsible for their actions and should evaluate the credibility of other users before transacting. Tise does not inspect, warrant, or guarantee the quality, safety, condition, legality, authenticity, or delivery of items listed on the Service, and does not transfer legal ownership of items. To the fullest extent permitted by law, all consequences of buying and/or selling through the Service are solely your responsibility.

Tise is not a bank, and we do not hold funds on deposit. Any funds are held, processed, and settled by Stripe or its financial institution partners. No interest is paid on balances.

We may update this section on Payments with notice. Continued use of payments on Tise after the effective date constitutes acceptance of the updated terms.

10. Shipping and returns

Sellers

Unless a particular Tise program says otherwise, shipping, delivery and returns are arranged between buyer and seller. Your listing must state the shipping method, costs and expected delivery time. If you offer returns, please set out the return window and who pays return shipping.

Buyers

If the buyer is requesting to return an item for "change of mind" (or "remorse") reasons, the seller's return policy as stated in the listing will apply, including which party is responsible for return postage costs. Sellers may exercise their discretion to accept or deny a remorse return request if it falls outside their return policy.

11. Your content and our IP

You own the content you post. To operate, provide, improve and promote the Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence to use the content, including without limitation to host, store, reproduce, adapt (including to create derivative works), publish, publicly perform/display, distribute and otherwise use your content on and off the Services, including for marketing purposes, in any media known now or in the future. This licence includes the right to sublicense (through multiple tiers) to our affiliates, service providers and partners for these purposes.

We (and our licensors) own the Services, including the platform, software, brand, and all related content. We grant you a personal, limited, non‑exclusive, non‑transferable, revocable licence to use the Tise website, applications, and features in accordance with these Terms. You must not reverse engineer, decompile, disassemble, rent, lease, sell, sublicense or otherwise misuse our Services, content or code.

Our names, logos, designs and phrases used in connection with the Services are our trademarks, service marks or trade dress. You may not use them unless we expressly authorise you in writing.

12. Reporting, moderation, restrictions and appeals

We operate a reporting process for illegal content and IP complaints. Rights owners and users can report suspected infringements or illegal content using our in‑product reporting tool. We may remove or block content, restrict accounts and share necessary information with competent authorities and rights owners as permitted by law.

For regulatory questions, authorities can contact us at regulatory@tise.com.

To protect our community and comply with law, we can remove content, lower its visibility, limit features, suspend or terminate accounts, and hold or delay listings or transactions.

13. Service changes and availability

We work hard to keep Tise available and improving, but we cannot guarantee continuous or error‑free service. We may change, pause or discontinue features or the Services. We will try to give notice where practical.

14. Liability

We are not liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:

• your use of or your inability to use our Services;
• pricing, postage or other guidance provided by us;
• delays or disruptions in our Services;
• viruses or other malicious software obtained by accessing, or linking to, our Services;
• glitches, bugs, errors, or inaccuracies of any kind in our Services;
• damage to your hardware device from the use of any Services;
• the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
• a suspension or other action taken with respect to your account;
• the duration or manner in which your listings appear in search results as set out in Section 5 above; or
• your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

Regardless of the above, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount of fees in dispute not to exceed the total fees which you paid to us in the 12 months prior to the action giving rise to the liability, or (b) €250 (or equivalent).

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

15. Your responsibility

You are responsible for your use of Tise and your compliance with law. If you breach these Terms or infringe third‑party rights and that causes us loss, you agree to compensate us for reasonable losses, costs and expenses we incur as a result.

16. Term, suspension and termination

These Terms apply until your account is closed. You can close your account at any time (subject to any ongoing transactions). We can suspend or end your access for the reasons described in Section 12.

We will provide a statement of reasons and an appeal path where required.

Closing your account or terminating these Terms does not affect any rights or obligations that accrued before termination. The following sections survive termination: Fees and Payments (to the extent any amounts remain owed, including fees, chargebacks or adjustments), Buyer Protection (for transactions initiated before account closure), Your content and our IP, Liability, Your responsibility (including any indemnity), and Disputes.

17. Disputes

These Terms are governed by Norwegian law. In the case of disputes we both agree to submit to the non-exclusive jurisdiction of the courts of Oslo.

If you are a consumer, you retain the protection of mandatory laws of your country of residence and may bring proceedings there where applicable law gives you that right.

18. Privacy

We use your personal data only as set out in our Privacy Notice. We view protection of users' privacy as a very important community principle. If you use payments on Tise, the use of your Connected Account is subject to the Stripe Privacy Policy.

19. Privacy of Others and Marketing

If we provide you with information about another user you agree you will use the information only for the purposes it is provided to you. You may not disclose, sell, rent or distribute a user's information to a third party for purposes unrelated to our Services. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.

20. Contact details and notices

Service & user contact point: support@tise.com

Postal: Tise AS, Mariboes gate 8, 0183 Oslo, Norway.

We will send notices to your registered email, phone number, or app inbox. Please keep your contact details up to date.

21. Changes to these Terms

We can change these Terms at any time. For changes that materially affect your rights, we will give you at least 30 days' notice of any changes directly to your email address and/or in-app notification. For other changes (for example to reflect new features, improve wording, or correct errors) we may update these Terms by posting the revised version with an updated "Last updated" date. If you keep using the Services after the effective date, you are accepting the changes.

22. Miscellaneous

If a clause is invalid, the rest stay in effect. We may assign our rights and obligations under these Terms as part of a reorganisation or group changeover. Headings are for convenience only.